Refund and Returns Policy
The online store www.centropel.com accepts the following payment methods:
The shipment of the products sold by the Website will be made as soon as possible and at the latest within 30 days from their order.
All products of CENTROPEL are delivered to you with via 3 possible methods:
- Reputable courier services (ELTA courier, ACS all over Greece and UPS, Fedex and DHL for EU countries and non-EU countries.
- Transport Agencies (for deliveries outside Kozani of large volume or weight)
- The CENTROPEL headquarters in Greece.
The delivery time of the order is 1 to 10 days, depending on the geographical area of the recipient. There may be delays during periods of discounts and holidays.
Shipping throughout Greece, European Union and non-European Union countries is free of charge.
Charges – Payment Methods
The online store www.centropel.com accepts the following three (3) payment methods via:
- Credit Card (Visa, Mastercard) up to 12 interest-free installments
- Deposit in a Bank Account of CENTROPEL (e-banking)
- PayPal service
- Payment by Credit Card
Payment will be charged and received from the user’s account as soon as CENTROPEL receives his/her order and verifies his/her details. All credit card holders are subject to validity and authorisation checks by the card issuer. If the issuer of the user’s card refuses to give CENTROPEL authorisation for payment, the latter cannot be considered responsible for any delay or non-delivery of the order.
It is possible to pay by credit card in up to 12 interest-free installments.
CENTROPEL makes every reasonable effort to make the website as secure as possible.
We recommend using a Credit Card, as long as you have a MasterCard or VISA credit card. You can use it safely to pay for your products. The process of payment by credit cards is completely safe and is covered by the most modern security specifications on the CENTROPEL server. The process is extremely simple, fast and is done in just two steps. Analytically:
- Fill in your card details in the relevant form.
- In case of success your order will then be registered, while in case of failure you are informed accordingly.
The process is completely safe.
There is a great deal of “mythology” about the security of credit card payments over the Internet. They are MUCH SAFER than paying by credit card in a, e.g., restaurant, or a retail store! All card payments are processed through the Card Link by Eurobank electronic payment platform that uses TLS encryption with SSL encryption protocol, along with other bank-level security features.
Any attempt to spy on credit card information that may be attempted is in principle impossible, as it is absolutely impossible to decrypt the data circulated using the SSL protocol. Credit card details are not intercepted during the submission process, but by the Servers where they are stored. CENTROPEL does NOT SAVE your credit card details. That is why every time you order an item from us, and despite the fact that you may be an old customer, you will be asked for your card details again. This is certainly a small inconvenience compared to the security provided by not storing your card details.
- Additional information about using a credit card
The CVC/CVV field is placed on the back of your credit card and is a three-digit number. It is asked for extra security and it protects you even more since it is very difficult for someone to know this field. To enter it, turn around and look at the back of your credit card. It is the three-digit number you will see and is usually located at the top right.
If there is a payment error (e.g., the connection is cut or you click on Cancel during the transfer), do not worry. Whatever happens, the transaction is recorded by us and your money will not be lost (of course, only if we take approval for your card and the amount is actually committed). The process is automated, controlled and there is no way to lose money.
- Payment by deposit in a bank account
The user can deposit the amount in the following bank account:
IBAN: GR 8001408630863002330001944
Name of beneficiary: CENTROPEL SINGLE MEMBER P.C.
- If you order through the website of CENTROPEL, then the final exact amount will appear at the end of your order(s) and charges (applicable VAT, postal costs etc.).
- If you order by any other method, you will be informed by our partner who helped you submitting your order. We recommend the use of electronic banking (web banking), which is currently available from almost all banks nowadays because it significantly speeds up and secures the whole process.
In all cases, the money that should reach our account should be EXACTLY the amount listed at the end of your order, CLEAR, without any further charges or reservations. Especially in the case of Web Banking, when you are asked to specify who bears the costs (sender, recipient or both) you should choose “Sender” for both banks.
ATTENTION: We will start preparing your order as soon as the money appears in one of the above accounts.
- Payment through PayPal service
PayPal offers a fast, easy and secure way to pay online without disclosing your card information. So, if you have a PayPal account you can pay for your orders by depositing in the PayPal account of CENTROPEL. The update towards CENTROPEL is done almost at the same time with your payment, and therefore we can immediately start the process of your order. If you do not have a PayPal account, you can easily open an account (for free) by following the simple and straightforward steps outlined in the PayPal Web Site. All you need to have is a credit card, or transfer money from one of your bank accounts to your PayPal account. Both depositing money via PayPal and creating a new account are 100% free.
Important Note: Paypal service is NOT available to wholesale customers.
- What is included in the price of the product that is in the catalogue of CENTROPEL?
The price that appears in product searches, or wherever a product price appears except for your Shopping Cart, includes the selling price of the product AND ALL taxes that charge it (VAT).
The Shopping Cart displays the full price analysis of all the products you have selected, as well as shipping and taxes in detail. Also, only if you are going to receive an invoice, the full resolution will also appear on the invoice you will receive along with the products you have ordered.